Privacy policy
Last updated: December 27, 2024
This Privacy Policy describes how facemodelling (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from facemodelling.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Facemodelling Artistry Ltd (hereinafter, “we”, “us”, or “our”) is committed to protecting and respecting the personal data that we hold. This Privacy Statement describes why and how we collect personal data and provides information about individuals’ rights. It applies to personal data provided to us; both by individuals themselves or by others. We may use personal data provided to us for the purposes described in this privacy statement or as made clear prior to collecting any personal data.
Personal data is any information relating to an identified or identifiable living person. When collecting personal data, our policy is to be transparent about why and how we process personal data. The personal data that is provided to us is either directly from the individual concerned or is collected (with consent) from third parties. Where we receive personal data that relates to an individual from a third party, we request that this third party inform the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this fair processing statement.
We process personal data for numerous purposes, and, the means of collection, lawful basis of processing, use, disclosure and retention periods for each purpose are set out in the relevant sections below.
Data is processed in accordance with the purpose for which it was collected and may be clarified within written documentation supplied prior to any data processing that may occur.
Services To Individuals
Facemodelling Artistry Ltd provides a range of services and this includes, but is not limited to, providing Post-graduate Training for individuals to attend and examinations some of which may lead to membership of professional bodies/associations.
What data do we collect?
Personal data may include name, contact details, address, medical records (where there is a medical condition), copies of qualifications and certificates, membership data, bank details and any other specifically relevant data.
How long do we hold it?
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected. There may also be occasions that will require data to be kept for longer, however, this will typically be for legal purposes. In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it. We will periodically review this data to ensure that it is still relevant and necessary.
Business Contacts
Personal data from our contacts that covers both potential and prior customers, journalists and media contacts, as well as potential and past tutors/staff, is securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it. We will periodically review this data to ensure that it is still relevant and necessary. This information is entered onto the system after contact is made between a staff member of Facemodelling Artistry Ltd and a business contact individual.
Where personal data on business contacts is held, it is used for a number of purposes as follows: to promote and develop our services, eg. Testimonials, for the hosting and facilitating of events: e.g. courses, for administration and management: e.g. to process course bookings.
Personal data that may be stored in the Facemodelling Artistry Ltd systems include; but are not limited to, name, e-mail address, physical address, job title and details of the initial meeting. In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected.
Our Staff/Tutors
We collect personal data from/for our Tutors/Staff as part of the administration, management and promotion of our business activities.
Administration and management
We may also use personal data to make informed management decisions and for administration purposes.
Suppliers
We collect and process personal data about our suppliers, subcontractors and individuals associated with them. The data is held to manage our relationship, to contract and mutually exchange services, and in some instances to provide professional services to our clients.
The data we collect may include personal names and contact details.
We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). Data may be held for longer periods where required by law and in order to establish, exercise or defend our legal rights.
Receiving goods and services
We process personal data in relation to our suppliers and their staff as is necessary to receive the required services.
Providing services to our clients
Where a supplier is helping us to deliver professional services to our clients, we process personal data about the individuals involved in providing the services in order to administer and manage our relationship with the supplier and the relevant individuals, and to provide such services to our clients.
Administering, managing and developing our business and services
We process personal data in order to run our business, including: managing our relationship with suppliers; developing our business and services (such as identifying client need and improvements in service delivery); hosting or facilitating the hosting of events; administering and managing our website, systems and applications.
Security, quality, and risk management
We have security measures in place to protect our clients’ information (including personal data), which involve detecting, investigating and resolving security threats. Personal data may be processed as part of the monitoring that we undertake. E.g. automated scans to identify harmful e-mails.
We collect and hold personal data as part of our supplier contracting procedures. We monitor the services provided for quality purposes, which may involve processing personal data.
Regulatory and legal compliance
We are subject to legal, regulatory and professional obligations. We need to keep certain records to demonstrate that we comply with those obligations and those records may contain personal data.
Website and Social Media Platforms
When people visit/use our website/social media platforms, personal data is collected both through our automated tracking and interacting with various forms on the website or social media platforms. Personal data may be collected when individuals fill in forms on our website of social media platforms or by corresponding with us via phone, e-mail or otherwise. This includes information provided when an individual registers to use our website, social media platforms, subscribes to our service or makes an enquiry.
We use cookies to track visits to our website for the purpose of optimising customer experience. These cookies are held and processed by Google Analytics.
Sharing Data
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.
Personal data held by us may be transferred to: third party organisations that provide applications/functionality, data processing or IT services to us.
We use third parties to support us in providing our services and to assist in providing, running and managing our internal IT systems. e.g. providers of information technology, cloud based software as a service provider, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres and personal data may be stored in any one of them.
Third party organisations that otherwise assist us in providing goods, services or information.
Third party venues in order to hold training and examinations on behalf of Facemodelling Artistry Ltd
Trainers who administer training on behalf of Facemodelling Artistry Ltd..
Law enforcement or regulatory agencies or those required by law or regulations.
Occasionally we may receive requests from third parties with authority to obtain disclosure of personal data; such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.
Location of Processing
Where possible, personal data resides in the UK territory, but may be transferred to or stored at a destination inside the European Economic Area (EEA) where shared with a third party for a legitimate purpose.
Individual Rights
Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows:
- Individuals may request access to their personal data held by us as a data controller.
- Individuals may request to rectify personal data submitted to us.
- Individuals may request that we erase their personal data.
- Where we process personal data based on consent, e.g. e-mail addresses, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in an e-mail received from us.
- Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability.
- Individuals may request information about, or human intervention into, any automated data processing that we may undertake.
If you wish to exercise any of this right, please send an e-mail to: info@facemodeling.co.uk
Complaints
We hope that you will never find cause to make a complaint, however, if you do want to complain about our use of personal data, please send an e-mail; with the details of your complaint to: info@facemodeling.co.uk
We will look into and respond to any complaints that we receive.
You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO). For further information about your rights and how to lodge a complaint with the ICO, please refer to: the ICO website.
Data Controller
For the purposes of GDPR, Facemodelling Artistry Ltd is the ‘data controller’.
If you have any questions about this privacy statement or how and why we process personal data, please contact us at:
Our Head Office address:
Dominika Dracz-Le Grange Facemodelling Artistry Ltd 124 City Road London EC1V 2NX